Retaino Terms and Conditions

These terms govern the customer's use of Retaino. The customer may use Retaino only for lawful customer reactivation, campaign preparation, reporting, and related account administration.

Customer responsibilities

The customer is responsible for the accuracy of account information, user access, imported contact data, campaign content, and lawful use of Retaino. The customer must keep credentials secure and must remove users who should no longer have access.

Retaino responsibilities

Retaino will provide the hosted service with reasonable administrative, technical, and organizational safeguards. Retaino may update the service to improve reliability, security, compliance, or product quality.

Data use

Retaino may process customer data only to provide, secure, support, and improve the service, or as otherwise instructed by the customer.

Suspension

Retaino may suspend access when use creates a security risk, violates the sending policy, infringes third-party rights, or may expose Retaino or others to legal or operational harm.

Changes

Retaino may provide notices through the product, email, or published legal pages. Material changes may require acceptance of the current legal bundle before the customer can import contacts, send campaigns, or continue other gated product workflows.